We are pleased to announce that our upgraded Helpdesk will go live on 21 November 2011. As you have become accustomed, Sybrin is continuously looking at ways to add value to our Customers and therefore we have taken the step of upgrading our Helpdesk. Sybrin has decided to take this step so that its Customers can gain the maximum value out of their Service Level Agreements. The benefits are as follows:

• Unique reference number generated for tracking and accountability
• Improved response times
• One point of contact
• Primary, secondary and third line support to ensure fast resolution of issues
• Structured issues resolution
• Detailed reporting
• 24/7 assistance (depending on your SLA Agreement)
• Automatic escalation procedure
• Maximum value gained from SLA Agreements

You can contact the Sybrin helpdesk on +27 (0) 11 367-6901 or This email address is being protected from spambots. You need JavaScript enabled to view it. for any technical assistance you require.

Please note however that your dedicated Account Manager is always available to assist you with any requirements you may have.